Hotelvoy Privacy Policy

Hotelvoy values the trust and transparency. Privacy and security of database are a priority to us. The data collected will only be used to manage the register as a user, store, process, transmit or eliminate them. We want you to feel confident in sharing your personal data and for that we commit to protecting your privacy, assuming with full commitment and seriousness our responsibility to your personal data privacy.

1. Who we are

Your database will be processed by CJPI Trading Lda, legal person number 514498285 based in Aveiro Business Center, Rua da Igreja, nº79, N.ª Sr.ª de Fátima, 3810-744 – Aveiro – Portugal, and e-mail:

We are responsible for the safety data collection and that is defined by General Data Protection Regulation (GDPR).

2. What personal data we collect

When accessing the reserved area of Hotelvoy, it will be asked some personal information, like your name and contact information. It can be collected some localization and utilization data, like IP address, the used browser, operative system, and their system settings, search history and used URL to access our website. This data collection is independent of the equipment used to access to the website.

If you choose to use the access through a third-party service, for example, Facebook or other, it will be collected the info associated to the user account.

Providing data to Hotelvoy is a voluntary act.

3. How we collect the personal data

The data is obtained directly from the user, namely with account creation and access to the reserved area of the Hotelvoy platform. We also automatically collect data through the history of using the platform and the use of cookies. Cookies are small text files stored on the device (fixed or mobile) through the browser and it allows the Hotelvoy platform to offer easier and faster navigation taking into account the information of the user preferences through the choices, dates and queries made in previous accesses to the website.

4. Use of personal data

We use your personal data to contact you and inform you about the latest offers, products, services and to disclose information that we consider to be of interest to you.

They may also be used for contact and marketing activities such as:

• Send to our newsletter, if you have made your subscription;

• Display ads and suggestions that we believe are relevant and relevant to the user's profile;

• Respond to questions or requests that have been placed in our customer service (;

• Send information about the use and availability of the Hotelvoy platform;

Hotelvoy does not share the information it collects with other companies for marketing purposes unless the user has expressly authorized it.

5. Your rights

According to current legislation, the user may request, at any time, access to his / her personal data as well as its rectification, alteration or exclusion. If you wish to delete the data, your access to the reserved area of the Hotelvoy platform will be removed by deleting the account.

Hotelvoy reserves the right to request a proof of identity of the user when requesting changes to personal data.

6. Retention period

Hotelvoy will keep the user's personal data while it has an active account. If you are asked to cancel it, Hotelvoy will keep the data for a period of time that allows you to reactivate access without loss of data.

7. Children and young people

The services of the Hotelvoy platform are aimed at people over 18 years of age so if we detect that a child has tried or submitted data, we reserve the right to proceed with its elimination.

Terms of use

Only the Portuguese version of the Terms of Use is legally binding. The translations were provided for a better understanding by the user, but if there is any discrepancy between the translation and the original in Portuguese, it is the original that prevails.

The use of the Hotelvoy platform is subject to the Terms of Use described below, so the user must read carefully before accessing, using or obtaining any materials, information, products or services of the Hotelvoy platform.

This Agreement of Terms of Use (hereinafter referred to as the "Agreement") sets forth the legally binding terms for the use of the services of the Hotelvoy platform. By accessing the Hotelvoy website or mobile application, you agree to be bound by this Agreement, whether as a user or as a registered user. The content and information of this site and mobile applications, as well as the software and infrastructures used to provide content and information, are the property of Hotelvoy or its service providers and suppliers.

Hotelvoy may modify the platform and this Agreement at any time, in its sole discretion and without notice to the user. You are responsible for staying informed about these Terms and your continued use of the Hotelvoy platform constitutes your acceptance of any changes thereto.

Scope and nature of the services

The Hotelvoy platform is a search engine for personal use and provides its users with tools for research, comparison and planning of travel services and activities, including online search services available or to be made available in the future.

When you perform a search on the Hotelvoy platform, you can choose to be redirected to the website of the provider you have selected, where you can finalize the reservation. Upon conclusion of the reservation, a contract is entered into with the supplier and no agreement is entered into between you and Hotelvoy. Hotelvoy is not a contractual party to the reservation made and any and all claims arising under it must be presented against third parties (the booking site) and not against Hotelvoy. Suppliers are responsible for the products they make available and their privacy terms and policies apply to the user's reservation, so the user must understand and agree to those terms.

Hotelvoy does not provide, own or control any of the products and services that you may access through the platform. The information we disclose is based on the data provided by the suppliers, so we do not assume any responsibility for problems of accuracy, update, delivery of services or failures in the search or storage of user information, communications or personalization settings.

Intellectual property

Any materials made available on our platform are copyrighted, owned and licensed by Hotelvoy. Products, services or designations used in our platform that are not owned by Hotelvoy, belong to their respective suppliers and are mentioned only for the purpose of identification. Also owned by Hotelvoy is any and all software made available on the platform or in the applications, as the entire development code of the same, being expressly forbidden any reproduction or redistribution.

The access and use of our tools do not give the user any license or right to use any of the trademarks included in our platform.

User accounts, passwords and security

Certain areas of the Hotelvoy platform may have restricted access, and can only be accessed through registration or login. When you register, you will have access to a profile where you can choose your password and it is your duty to keep the access data confidential. You are fully responsible for the improper use of your personal data by third parties, as well as for all obligations and damages arising from your sharing.

If you know or suspect that the security of your access data has been compromised, you should immediately inform Hotelvoy that Hotelvoy cannot and will not be responsible for any loss or damage resulting from a breach of confidentiality of the data.

You accept and agree that Hotelvoy, in its sole discretion and without any prior notice, may terminate this Agreement by canceling access to your account.

Limitations and Disclaimers

This Agreement sets forth the entire scope of Hotelvoy obligations and responsibilities, which is not responsible for the accuracy, quality, reliability or credibility of the content provided by suppliers. Therefore, the use of the platform and associated services is the sole responsibility of the user.

For technical reasons, Hotelvoy does not receive real-time pricing and availability information from suppliers. Thus, it is possible that the data provided does not correspond to those specified on the third-party sites, and it is the responsibility of the user to validate the information when the reservation is made. Any ratings referenced on the Hotelvoy platform are intended for general guidance only and do not constitute an endorsement or recommendation of such products or services by Hotelvoy.

Hotelvoy cannot be held responsible for technical difficulties whose causes are beyond the scope of its responsibility, as well as for damages caused by force majeure events. It also does not guarantee uninterrupted access to the platform given the need to carry out periodic technical maintenance.

Hotelvoy makes no guarantees as to the services provided by third parties and cannot be held liable for acts, errors, omissions, damages (direct, indirect, incidental or consequential), non-compliance or negligence of any suppliers. You will not be liable or refund in the event of any delay, cancellation, overbooking or force majeure beyond your direct control.

User Obligations

By using the Hotelvoy platform, you assume that you are over 18 years of age, that the information provided is true and that you have the legal capacity to enter into contracts with third parties and to assume all financial and other responsibilities.

The user undertakes not to use the Hotelvoy platform for purposes other than those specifically indicated in this Agreement. Failure to comply with or breach the Agreement entitles you to terminate your access to your profile and not waive any rights arising from such breach.

You agree that you must evaluate and validate all content and information made available by third-party vendors on their sites and assume all risks associated with the use of the Hotelvoy platform. You also acknowledge and agree that any purchases may be made under the Agreement (s) of the respective supplier(s), any breach of which may lead to the cancellation of the purchase with any loss of any amounts already paid to the supplier. In case of payment of other amounts associated with the reservation and/or use of third-party sites, such as expenses, postage, taxes, taxes and others, they are the responsibility of the user.

Advertising and Links to Third Party Pages

The Hotelvoy platform has links to third party websites, which are made available to help you directly access the information you want. These sites and their contents are the property of their respective suppliers, and Hotelvoy is not responsible for any errors in them. Also, the inclusion of the links does not mean that Hotelvoy approves the material made available or that has any type of association with the respective entities.

Applicable law

The Portuguese law governs the terms and conditions of this Agreement as well as any litigation that may derive from the same or the use of the Hotelvoy platform.

Any legal action that may occur will be held in Lisbon, Portugal, and the parties hereby authorize and hereby irrevocably and unconditionally submit to the exclusive jurisdiction of such courts any litigation, suit or proceeding arising out of these terms and conditions.